EE customers are being alerted to a resurgence of a text message scam that aims to deceive recipients into claiming nonexistent “EE reward points” before they expire. The fraudulent message prompts individuals to click on a link leading to a fake EE website, where scammers attempt to extract money and personal information. This scam has been on the rise in recent weeks, with an increasing number of reported incidents.
Concerned EE users have taken to online forums to warn others about the scam. One user shared their experience, stating, “I received a text about my rewards this morning. The link led to a convincing EE website, so please be cautious.” Another user admitted to falling for the scam momentarily by clicking on a link and providing their phone number before realizing it was a fraudulent scheme.
Phonely, a cybersecurity firm, has observed a surge in reports on its scam-tracking platform, “Who Called Me,” indicating that scammers are using random numbers to impersonate EE in their messages. Phonely advises mobile users to exercise caution when receiving unexpected messages regarding rewards, prizes, or expiring benefits.
Bryn Thompson, Marketing Director at Phonely, emphasized the deceptive nature of these scam texts, warning that scammers excel at making them appear legitimate. He urged people never to click on links in unsolicited texts and recommended contacting mobile providers directly using official contact information if in doubt.
EE has confirmed that they do not operate a points or rewards program and have shared an example of the scam message to help customers identify it. They emphasized that if customers receive such messages, they should ignore them and avoid clicking on any embedded links.
The fraudulent text message typically informs recipients that they have been selected as a valued EE user and are entitled to points that will expire soon. The message urges them to redeem prizes by clicking on a provided link.
EE reiterates that the message is not genuine and advises recipients to refrain from clicking on unknown links in texts, responding to the message, calling the sender’s number, or sharing personal or financial information. The key advice for EE customers is to disregard any messages regarding reward points, avoid clicking on links, and refrain from disclosing personal details to ensure their security.
